ClinicMind’s core values—Excellence · Learning · Teamwork  guide everything we build.
With 150 in‑house analysts, half a dozen BPO partners, and a proprietary billing platform, we now need a P&L‑owning executive to deliver best‑in‑class collections, continue to improve performance, automate, and meet the RCM needs of a rapidly growing client base.

Mission for This Role (First 12  Months)

1. Raise Net Collections to ≥ 97 % while cutting Denial Rate below 4 %.

2. Reduce DSO to < 30 days and Cost‑to‑Collect by 10 %.

3. Implement two automation sprints per quarter in partnership with Product & Engineering.

Key Responsibilities

1. Operational Leadership

1. Full P&L for 150 internal FTE + BPO vendors (SLAs, penalties, expansion).

2. Weekly Power‑BI dashboards covering Net Collections, DSO, Denials, A/R > 90, Cost‑to‑Collect.

2. Process Automation

1. Champion RPA (Robotic Process Automation), AI‑denial prediction, and payer‑API integrations; build ROI cases and run UAT (User Acceptance Testing)

2. Lead quarterly Lean/Six‑Sigma Kaizen events

3. Team & Culture

1. Scale, coach, and performance‑manage teams of 50‑500 team members across coding, billing, collections, and analytics.

2. Embed Excellence, Learning, Teamwork via joint on‑shore/off‑shore OKR sessions, SOPs, and Continuous Training program.

4. Vendor & Compliance

1. Negotiate BPO rates, enforce turnaround‑time SLAs, and run continuous quality audits.

2. Ensure HIPAA, payer‑policy, and SOC‑2 compliance; serve as primary audit contact.

5. Stakeholder Alignment

1. Partner with Engineering on RCM roadmap; Finance on cash‑flow forecasting; Sales on client RCM onboarding. 

Responsibilities and Qualifications

• 10+ years leadership of high‑volume (> $500 M) RCM organizations, including offshore BPO governance.

• Proven record of reducing DSO ≥ 20 % and Denials ≥ 30 % within 12 months.

• Hands‑on experience steering EHR/RCM product backlog or large‑scale automation roll‑outs.

• Deep knowledge of chiropractic, physical therapy, and mental health payer rules and coding compliance.

• Data‑driven operator; expert with SQL/Looker/Power‑BI and at least one modern billing platform.

• Bachelor’s in Business/Health Admin; MBA / MHA or Six‑Sigma Black Belt preferred.

• Communicates with radical candor; builds trust across cultures and time zones.

• Coaches leaders through change; celebrates wins and learns from misses.

• Operates as an owner—fixes what’s broken before being told.

Why ClinicMind

• Lead a 150‑person team inside a fast‑growing SaaS + services platform.

• Direct influence over product automation roadmap and AI investments.

• Competitive salary, performance bonus tied to the KPIs above, equity option pool.

• Permanent Work From Home

Must Have:

1. High comfort level working on Eastern Time Zone/US Shift 
2. Good internet access at home
3. Mobile Hotspot
4. Laptop/Desktop with at least 16 GB