Why Join ClinicMind

ClinicMind is a leading healthcare SaaS platform that helps providers improve their practice financial performance, drive sustainable growth, and enhance patient care with integrated EHR, RCM, and Patient Engagement automation and excellent service solutions.

GOALS

1. Excellence: Take ownership of your client pool. Maintain zero backlogs. Grow your team revenue and profitability.
2. Teamwork: Mentor your team members: set, monitor, and improve individual team-member productivity and work quality. Work together with CRM to improve the client’s collections. 
3. Learning: Build a learning culture. Improve your process, systems, and management skills.  Grow your decision-making autonomy by increasing the size of your pool. 

RESPONSIBILITIES

1. Improve client provider’s collections by focusing on underpaid or delayed claims 
• Take on the majority of problem analysis and solution synthesis
• Delegate, direct, and verify daily solution implementation for each team member
2. Manage Team’s Knowledge Base 
• Create and maintain Standard Operating Process (SOP) Manuals
• Document and disseminate solutions at weekly team meetings
• Mentor team members: 
• Perform timely and constructive team member performance reviews
• Train your Team Members
• Track Team Member attendance, motivation, and growth
3. Manage Team’s Productivity and Quality
   • Discover and unblock workflow bottlenecks 
   • Troubleshoot errors
   • Set up monthly, weekly, and daily goals for collections, productivity, and quality; monitor their achievements, and take corrective actions
   • Maintain meritocracy and determine the monthly Profit-Sharing Award for the members of your team.
4.  Minimize Errors and Claim rework
   • Prioritize account-level corrections above individual claims  
   • Leverage Quality Assurance resources
5. Prepare Team Lead reports, including
   • RCM Revenue
   • Productivity
   • Quality

QUALIFICATIONS

1. Billing expertise, thorough familiarity with US Health Service Industry
2. Experience with Vericle is an advantage
3. Problem-solving and knowledge management expertise
4. High level of comfort to work US-based business hours and Work From Home conditions

MUST HAVE:

1. High comfort level working on Eastern Time Zone/US Shift - Must be available for practice meetings to discuss progress during East Coast Business Hours
2. Good internet access at home
3. Mobile Hotspot
4. Laptop/Desktop of at least 8 GB