ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, seeks a Salesforce Admin. If you are self-driven and pay close attention to detail, we want to hear from you. 

Responsibilities

This role requires a deep understanding of Salesforce best practices, excellent problem-solving skills, and a passion for driving sales success through technology.

• Customize and configure Salesforce to meet the specific needs of our sales team.

• Manage user profiles, permissions, and security settings.

• Develop and maintain custom reports, dashboards, and workflows.

• Collaborate with sales, marketing, and account management teams to ensure seamless lead-to-opportunity conversion.

• Provide ongoing training and support to all CRM members.

• Troubleshoot and resolve issues related to Salesforce functionality.

• Stay up-to-date with Salesforce updates and recommend new features or enhancements.

• Monitoring of data quality and integrity within Salesforce.

• Proficiency in Salesforce features and functionality, including Sales Cloud, Service Cloud, and Force.com platform.

• Ability to troubleshoot and resolve Salesforce-related issues efficiently.

• Strong problem-solving skills and the capability to analyze business requirements and translate them into Salesforce solutions.

• Collaboration with stakeholders and end-users to understand requirements and provide training and support.

• Integration of business processes with Salesforce.

• Customize Salesforce to align with business needs and enhance productivity.

• Ability to adapt to changing business requirements and technological advancements.

• Managing data, configurations, and documentation with high-level accuracy

Qualifications

• Four (4) years of experience as Salesforce Administrator

• Salesforce Administrator (ADM 201) certification is required.

• Advanced certifications such as Salesforce Advanced Administrator (ADM 211) or Salesforce Platform App Builder are preferred.

• Experience with Salesforce Communities, Marketing Cloud, or other Salesforce products.

• Knowledge of additional tools or platforms that integrate with Salesforce.

• Familiarity with Salesforce reports and dashboards, workflows, and process automation (e.g., Process Builder, Flow, and Apex).

• Experience with data migration tools (e.g., Data Loader, Data Import Wizard) and data integration techniques.

• Ability to prioritize tasks, manage multiple projects, and meet deadlines.

• Excellent verbal and written communication skills.

• Experience in Healthcare is preferred.

Must-Have:

1. High comfort level working on Eastern Time Zone/US Shift

2. Good internet access at home at least 25 MBPS

3. Mobile Hotspot or prepaid data as backup

4. Laptop/Desktop of at least 16 GB

5. Camera for video conferences and meetings