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| Beta | Full-time | Fully remote
, ,We are a Health IT and RCM service company with a leading-edge EHR software product and a medical billing BPO. We are looking for an enthusiastic Client Support Specialist. This role involves a broad range of responsibilities, from responding to client inquiries to troubleshooting and beyond. The ideal candidate is a problem-solver, an effective communicator, and dedicated to enhancing user experience.
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Responsibilities:
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Client Assistance:
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Guide ClinicMind clients in maximizing the system's utility.
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Handle a wide array of inquiries, including but not limited to patient demographics, balance management, clinic reporting, claims, and point of sale.
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Problem-Solving:
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Troubleshoot issues encountered by users.
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Understand the objectives behind users’ actions and identify any obstacles they may face.
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Inquiries and Training:
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Address basic medical billing questions after completing mandatory on-the-job training.
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Collaboration:
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Work closely with our software support and account management teams to resolve client issues effectively.
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Determine when an issue needs to be escalated to other departments for resolution.
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Communication:
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Engage with clients through various channels, including phone, email, live chat, Facebook, and an internal tasking system.
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Escalation and Risk Management:
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Identify practices at risk of attrition and escalate to the appropriate resource.
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Recognize tone, keywords, and signs of frustration to address client concerns proactively.
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Administrative Duties:
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Ensure accurate documentation of all client interactions.
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Follow up on client interactions as per established procedures.
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Additional Responsibilities:
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Perform other duties as assigned by management, adhering to the dynamic needs of the department.
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Qualifications:
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Proven experience in customer support or a similar role.
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Excellent problem-solving and analytical skills.
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Strong verbal and written communication abilities.
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Ability to work effectively in a team and independently.
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Familiarity with medical billing processes is a plus.
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Proficiency in using various communication platforms including live chat and social media.
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Commitment to providing high-quality support to enhance client satisfaction.
Position Requirements:
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Must have stable internet connection minimum of 5 MBPS
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Must have a mobile data plan as a backup
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Must be in a quiet environment
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Must be comfortable working the US business hours
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Must own a PC with at least 8 GB of memory